Terms & Conditions

These Terms & Conditions govern all quotations, orders, and sales between Pro Hotel Supply ("Pro Hotel Supply," "we," "us") and the purchaser ("Customer," "you"). By placing an order, you agree to the terms below.

Lead Time

Lead time is 8–10 weeks after the deposit is received and the signed contract and line drawings are received.

Payment Terms

Orders totaling $5,000 or less must be paid 100% in advance. Orders totaling $5,001 or more require a 50% deposit, with the balance due when the product is ready to be shipped from the factory. All orders are nonrefundable.

Order Verification

Quantities, colors, finishes, fabric selections, patterns, and other item details on the estimate, specifications, and line drawings must be verified by the Customer prior to purchase.

Freight

Freight estimates are not guaranteed and are available only upon request. They are estimates only and are subject to change at any time. Freight carriers do not guarantee their estimates; therefore final charges may vary. Any supplemental charges incurred at the time of delivery will be billed to the purchaser even if previously invoiced. Freight terms are FOB Jobsite.

Drop Shipments

Our transportation obligation is fulfilled once goods arrive at the requested port. Any detention, demurrage, or other related costs arising from the container's movement from port to destination, and the return of empty containers to the location designated by the ocean lines, are at the Customer's expense. Pro Hotel Supply is in no way responsible for such fees.

Delivery & Unloading

Unload method is live unload with a 2-hour time limit per container. Container detention charges of $120/hour will be invoiced.

Damaged or Missing Items

Damaged or missing items must be reported on the BOL/packing slip at the time of delivery and must be filed via email within 24 hours.

Storage

The purchaser is responsible for any storage charges incurred, paid proforma, if the purchaser is not ready for furniture arrival on the date of delivery. This is a ship-when-ready contract; storage is not included. Pro Hotel Supply is not responsible for any defects caused by the storage of furniture after delivery if the Customer chooses a non-climatized storage container and/or facility.

Material Variations

All custom-styled casegoods and seating specifications may change based on the Customer's requests. Variations occurring in wood, leather, and other materials inherent to their character are not considered defects.

Flooring & Wallcoverings

Estimates for flooring, wallcoverings, carpet, LVT, and other products are provided as a courtesy. The Customer is responsible for having quantities confirmed by an installer or contractor. Carpet manufacturing overages are expected and will be charged per the manufacturer's guidelines. Some items may require purchase by the full box or roll, and the procurement agent will issue a change order to adjust quantities to meet these minimums.

Tariffs

Any unforeseen U.S. political or legislative changes regarding furniture importing from foreign countries may affect the prices provided in our quotation. Applicable import tariff charges are included up to a maximum of 25%; if the tariff rate increases, pricing is subject to change even after the contract is signed.

Taxes

The Customer is responsible for paying all local, state, and federal taxes unless such taxes are collected by the seller. Taxes are not included in product pricing. Any penalties arising from non-payment of sales, use, or federal taxes are the sole responsibility of the end user.

Limitation of Liability

Pro Hotel Supply is a trading company and is not responsible for any damage claims or warranties. Customers should contact the manufacturer or supplier directly; Pro Hotel Supply will assist with this process.

Force Majeure

Pro Hotel Supply is not responsible for any delays caused by an Act of God or any unexpected delays not within Pro Hotel Supply's control.

Late Payments

Late payments are subject to a 1.5% monthly interest charge (18% APR). The Customer is liable for all legal and collection fees.

Governing Law

This Agreement shall be governed by and construed in accordance with the internal laws of the State of Texas (without regard to conflicts of laws principles). The parties designate the state or federal courts located in Denton County, Texas as the courts of proper jurisdiction and exclusive venue for any actions or proceedings relating to this Agreement or any document executed in connection herewith; irrevocably consent to such designation, jurisdiction, and venue; and waive any objections or defenses relating to jurisdiction or venue with respect to any action or proceeding initiated in such courts.

For questions regarding these terms, contact Pro Hotel Supply at vamsim@prohotelsupply.com.